Businesses of every type have had to change dramatically in the face of this unprecedented crisis, we wanted to reassure our current and prospective clients that we can still provide our bespoke rug designs remotely and deliver the highest quality carpets despite the upheaval we are all facing at this challenging time.
In an ideal world, Deirdre Dyson’s Kings Road gallery provides the perfect backdrop to showcase Deirdre’s rug designs; physically see their quality, explore the range of colours and discuss design options face to face with our experienced team. We love meeting prospective clients and showing them around the gallery.
We really relish the bespoke process which by its nature is slow and considered and enjoy getting to know our clients in one to one meetings and delighting them when a carpet arrives 14 -16 weeks later.
Every year Deirdre launches her new collection at Maison et Objet Paris which gives us the widest possible platform to showcase the exceptional quality of our carpets.
With this international audience, in recent years Deirdre’s rug designs have had increasing global reach and outside of these extraordinary times we have been dealing regularly with clients worldwide (particularly in the United States, Europe and Asia)
In these cases the design process has been carried out entirely remotely with 100% success.
The Remote Design Process:
Clients will initially talk through their requirements with Edison or Chris then send photographs and floorplans to agree on designs and size plus swatches or RAL colour codes which Deirdre and her Design Technician Nichola will use to select and/or colour match wool and silk colours.
Currently Design Technician Nichola is set up to work from home and both she and Deirdre have the technical capacity to work as closely as they always do.
We then expedite the delivery of quality samples, colour tufts, digitally transfer artwork revisions and finally send a printed render of the finished design for sign off before production.
As this is a global crisis, our normal manufacture time of 14 – 16 weeks will be extended however we will keep you advised of any changes which may impact the production time and delivery of your carpet.
We have many extremely happy clients, both retail and trade, who have been delighted with their finished carpets without ever having ‘met’ Deirdre or her team in person.
Though not physically ‘in’ the gallery we can still liaise with our clients and deliver everything you need to create your perfect version of one of Deirdre’s rug designs.
We’ll miss this personal contact but are lucky in that we can still produce fabulous hand knotted rugs for any requirement without being at our gallery.
We will continue to maintain the highest levels of customer service and advice to all our clients whether at the enquiry or fulfilment stage but do look forward, as everyone else does, to this crisis passing and very quickly reverting to our normal face to face service when this worrying time comes to an end.