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Staying INspired with…Stephenson Wright

Continuing our series catching up with industry friends, here Natalie and Juliette of Stephenson Wright interior design let us know how they’ve been managing their business during the Covid crisis, what’s kept them INspired during lockdown and how they are giving back in their local community.

Celebrated design duo Natalie and Juliette established their interior design practice Stephenson Wright in 2013.  Last year saw the opening of their Surrey-based showroom The Post House, the perfect location to collaborate with partner brands, showcase their distinctive style and newly launched luxury eco-conscious furniture collection.

WHERE ARE YOU CURRENTLY WORKING FROM AND HOW DOES THIS COMPARE TO YOUR NORMAL WORKING ENVIRONMENT

Natalie – Our Studio is based in my much loved garden so I have been incredibly lucky to have had little change in that respect. I also have access to our private showroom space five minutes away for inspiration and have been visiting it weekly to go ‘live’ on Instagram.  We have started our FIVE series where we cover anything from ‘our favourite five ways to lay your dining table’ to ‘our five absolute musts when it comes to buying a sofa’.  We have so enjoyed keeping the inspiration flowing, connecting with our followers, clients and designers and getting past being camera shy!

The buzz of the team has been replaced by quietness and plenty of LBC to keep up with all the government announcements.

Juliette – I have always had a desk set up at home as I am often working into the evening (madly thats my creative time!).

I miss the Studio environment so much and not having everything easily to hand but fortunately Natalie is there so we have all bases covered.

As a partnership we are quite ‘joined at the hip’ so we talk all the time; part of being in a successful partnership is the ability to bounce ideas off each other, to sit and challenge the design aspects of our projects.

This is always going to be best done in person but we are managing well and the materials aspect can be done by Natalie as she is still Studio based.

WITH OBVIOUS RESTRICTIONS IN PLACE, HOW DO YOU CONTINUE TO SOURCE YOUR INSPIRATION?

Although we do source far and wide, most of our inspiration comes from talking to one another and using our imaginations to pull on ideas that we know have worked successfully and building upon them to adapt them to the particular brief in hand.

Pinterest and other digital mediums, as well as online webinars (which are excitingly going on left right and centre!) have been hugely inspirational and enjoyable to take time and absorb from the comfort of our desks.

Having the time to finally read the design books on our coffee tables & also the Japanese wisdom books that we gifted at a recent industry dinner party we hosted. Wabi Sabi by Beth Kempton & Ikagi by Hector Garcia– both are Japanologists who shares life lessons inspired by Japanese culture.

Beth has also written a book reflecting the current COVID 19 events called ‘We are in this together’ – Finding Hope and Opportunity in the depths of adversity’ which is available to download.

She is so inspiring to read and has really uplifted our spirits.

HAS THIS SITUATION MEANT YOU ARE USING OR ADOPTING TECHNOLOGIES MORE THAN BEFORE AND DO YOU THINK YOU WILL CARRY ON USING THEM IN THE SAME WAY WHEN ALL RESTRICTIONS ARE OVER?

Oh yes, the website has had a thorough overhaul, we have had more time to build our social media accounts and this week we have been working on our online video tutorials for budding interior designers or home owners looking to gain insight into ‘where to start’.

Prior to the lockdown we had just completed a ‘Design Discovery day’ at our Surrey showroom and had received such amazing feedback (an overview video of the day can be found on our website under events). Since then we have been building on the idea of sharing our love of interiors and our knowledge with some behind the scenes secrets.

We will also be giving tours of the showroom with all our tips on how to create a space that really works for you.

We had to adapt quickly – Zoom calls have been working successfully and may be something we are more inclined to do. What we have found though is there is really no substitute to sitting with a client and building a relaxed rapport plus being able to see paint colours and samples first hand.

We have also used Instagram Live to talk to fellow design industry friends and show a little more of our personalities and history which we have really enjoyed doing. This is certainly something we will continue.

NAME ONE THING YOU HAVE YOU LEARNT YOU CANNOT WORK WITHOUT AND ONE WORK RELATED THING THAT YOU HAVEN’T MISSED IN THE SLIGHTEST.

We both have a trusty Smythson A5 leather writing folder which we bought as our first Christmas present to each other on the first year we started our business in 2013.

They are still as smart now as they were when we bought them 7 years ago and we love the fact they are rather matchy matchy, a bit like our partnership!

We obsessively take them everywhere and it has become even more important than ever to be able to keep track of thoughts and ‘to-dos’ since we are away from our usual desk format where we can constantly remind each other of ‘have you done that yet’ across the table.

We have not missed travelling to meetings carrying multiple heavy sample boards with slabs of marble on the London underground!!

WHILST IN LOCKDOWN, IS THERE AN OBJECT THAT YOU HAVE RECONNECTED WITH OR HAVE APPRECIATED MORE FOR BEING AROUND YOU? (PLEASE SUPPLY A PICTURE OF THIS OBJECT IF POSSIBLE)

Juliette – My bike was gathering dust but its now my favourite thing to cycle along the river with my family.

I also have a piece of art exclaiming – ‘do what you love love what you do’ – it’s something I connect with every day and resonates with me.

We have more time to stop and ponder now rather than rushing all the time – the slower pace has been cathartic.

Natalie – My ceramic sculpted vase from Danish brand ‘Ferm Living’ has been rediscovered and is the perfect size for bringing indoors a small branch of Spring blossom from either my daily dog walk or my pretty pear tree.

We have also been rather inspired and getting quite green fingered at Stephenson Wright and have been creating and delivering 100 ‘Bags of Thanks’ full of vibrant Spring plants to the doors of local nominated NHS workers.

In the process of making this idea a reality we have also raised over £2,000 for the NHS.

The bags are funded and delivered by us with the help of our industry partners Savills alongside assistance from Airsea Packing, Fiona Stephenson Designs and Surrey Life magazine.

The bags also contain a face shield from lighting supplier Cameron Design House and a copy of the May edition of Surrey Life mag for a good read.

We also enclose a card from us and a drawing from Natalie’s daughter of the Spring blooms.

Each bag is incredibly rewarding to create and deliver as we hear all the stories of how each person is giving so much in these uncertain times.

We wanted to show our gratitude to our local community and give something back, no matter how small.


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Deirdre Dyson London Gallery Re-opens!

Our London gallery has now re-opened Monday –  Friday between the hours of 11am-5pm.

We will operate on a ‘by appointment only basis’ observing social distancing rules, and operating in as safe and efficient a way as possible.

Our new opening hours will apply for the foreseeable future, to either continue further or adapt as required depending on government advice.

For further information on visiting the gallery or how we aim to do this responsibly, please contact us on: sales@deirdredyson.com


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Staying INspired with…Interior Designer Sarah Ward

We’ve  missed seeing our clients and industry friends so decided to check in and discover how they are managing their working lives and staying #INspired at this extraordinary time. 

First up is Sarah Ward of Interiors by Sarah Ward

Sarah is one of London’s top interior designers and really listens to her clients, taking time to learn how they wish to live, resulting in elegant yet comfortable interiors.

Sarah skilfully introduces vibrant colours and layers textures whilst always mindful of the practicalities necessary for day to day living.

One of our favourite recent projects is Cleopatra where boldly graphic, custom headboards and textured surfaces combine with bespoke cabinetry to create eye-catching results.

WHERE ARE YOU CURRENTLY WORKING FROM AND HOW DOES THIS COMPARE TO YOUR NORMAL WORKING ENVIRONMENT?

I’m in sunny Suffolk.  Miles away in every way from London.  It is super-quiet on the coast and I have wonderful time for creative adventure (in my mind!)

WITH OBVIOUS RESTRICTIONS IN PLACE, HOW DO YOU CONTINUE TO SOURCE YOUR INSPIRATION?

There is still so much at our fingertips – books, magazines, Instagram and the webinar fest is a fantastic source of intel. And I think…a lot.

HAS THIS SITUATION MEANT YOU ARE USING OR ADOPTING TECHNOLOGIES MORE THAN BEFORE AND DO YOU THINK YOU WILL CARRY ON USING THEM IN THE SAME WAY WHEN ALL RESTRICTIONS ARE OVER?

Well yes. I feel that my technical skills have improved massively.  ‘Zoom’ is the new us. Remote everything is accessible and working from home has never been easier.  We will definitely think about this (as far as is practical)

NAME ONE THING YOU HAVE YOU LEARNT YOU CANNOT WORK WITHOUT AND ONE WORK RELATED THING THAT YOU HAVEN’T MISSED IN THE SLIGHTEST.

The showrooms!  Apart from missing the physical inspiration it’s the lack of chat.

I haven’t missed meetings that I really don’t need to be at.

WHILST IN LOCKDOWN, IS THERE AN OBJECT THAT YOU HAVE RECONNECTED WITH OR HAVE APPRECIATED MORE FOR BEING AROUND YOU?

My garden.


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The Evolution of London’s Architecture – Case Study: Television Centre W12

A throwback to normality, looking forward to events such as this returning and enjoying what our wonderful city has to offer.

An event hosted by Italian Furniture Designers Cassina at Television Centre pre-lockdown inspired this latest blog post by Deirdre Dyson Company Manager Edison featuring some fabulous photographs of a London landmark taken by him that evening.

As a trained Interior Designer with a keen interest in Architecture it’s impossible not to notice London’s changing landscape and the repurposing of London landmarks for contemporary life.

With new residential developments popping up almost everywhere, the London landscape and skyline is forever changing.

It’s great that so many abandoned buildings and derelict central plots are being giving a new lease of life and regeneration.

You only have to witness the mass of red lights on the cranes by night that surround the likes of the Battersea Power Station and Nine Elms to see the extent of this activity.

 

One of the latest developments to happen is at the famous White City landmark- ‘Television Centre’; the former BBC headquarters and built in the true 1950’s modernist style.

 

With parts of the original building grade II listed, the architects (Stanhope) were kind to its preservation and restoration, with all the new residential extensions being located to the back of the plot and sympathetic to the original building.

The original Television centre building- ‘The Helios’ has now been transformed into both residential and retail, with adjoining studios TC1, TC2 & TC3 leased back to and used exclusively by the BBC and its subsidiaries.

As part of the developments marketing strategy, Cassina were invited to decorate a Penthouse Apartment at ‘The Helios’ in its entirety, with a focus on craftsmanship and materials, mixing a clever blend of design classics with modern pieces.

The highlight was the Veliero bookcase by Franco Albini, originally designed in 1938.  A newly commissioned, limited edition piece by Cassina, it was displayed in the middle of the living space and just like the original Television Centre, its modern design has truly stood the test of time.


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Bespoke Carpet Art for Walls

In recent years Deirdre Dyson has experimented more and more with hand knotted wall art and wall hangings, using the same principles of fine art which she applies to her carpet designs.

Common practice in Medieval times, hanging carpets and textiles has become an increasing contemporary trend and bespoke carpets accepted as artworks in their own right – equally enjoyed on the wall as the floor.

Easily transportable for renters wanting to inject personality into sparse apartments, wall hangings can instantly add colour and warmth to a large surface area with the additional advantage of the acoustic properties of dense pile against wall.

Wall panels create the perfect focal point.  This is a version of Deirdre’s visually striking GLASS CUBES design, recreated here as a runner and hung to draw the eye on this rough stone wall.

Clever lighting from above and the side emphasise the silk panels which juxtapose satisfyingly with the stone surroundings adding an unexpectedly luxurious feel and relieving what could otherwise be a cold, austere space.

For this lifestyle image from the current collection Stylist Louisa Grey took the full-size version of GLASS CUBES and used it as a backdrop on a pink painted brick wall.  Again, careful lighting highlights the vibrantly coloured silk panels and enhances the 3D quality of Deirdre’s design adding depth and interest to an otherwise dead space.

In this image Deirdre’s STAINED GLASS runner, hand knotted in 100% silk and inspired by a stained glass window in Amalfi Cathedral, is hung high to emphasise the highest point of this vaulted room, drawing the eye upwards.  Here also, there is the satisfying contrast of silk against stone.

Ironically, given its inspiration, the panel creates an alternative ‘window’ in this otherwise windowless dining space.

Deirdre’s LOOKING THROUGH is a really clever design.  The inspiration isn’t immediately obvious on the floor but when hung the rug creates an impact when the abstracted form of a water filled flask is revealed – as Deirdre says I knew from exercises in my student days that without trying, the flask would slowly appear and it did, and does in the [finished] carpet.

Any of  Deirdre Dyson’s rug designs can be redeployed as wall hangings – we generally recommend lowering the pile height to reduce weight and make hanging easier.

Practically, hanging solutions range from the unobtrusive (high strength Velcro) to making a feature with a hanging rail (such as the wrought iron rails used in the first two images) Framing is achievable for smaller panels where weight isn’t an issue such as 2019’s UNBOUND (pictured below).

The options are endless – as wonderful as Deirdre’s bespoke rugs are underfoot why not try them on the wall?


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Beauty v’s the Beast – The war within (Prize Giveaway)

Deirdre Dyson has always looked at the natural world for inspiration. How far can we actually go beyond the surface of nature for new ideas? As far as a cell?

But before we might even attempt to do that, we could start by rediscovering and understanding our relationship with our oldest, tiniest enemies.

With Covid-19 on the forefront of everyone’s minds and lips, it certainly has encouraged us all to think and live microscopically, as our working and private environments becoming more concentrated and restricted; life and freedom itself has had its boundaries substantially reduced.    

 

IMAGE A

 

 

The battle between viruses and cells goes back over 4 billion years of evolution. Cousins at heart, whilst enemies at play, the game of conquest continues. Not too far from science fiction, opportunistic viruses attack healthy cells with the sole aim to replicate and take control of the host.

For centuries the complexity of life and the universe has captivated the human imagination and study and created a science around the subject in order to understand it better and to create positive interventions in order to survive within it.

Looking at the bigger picture, the universe, our solar system, planetary forms and the patterns of galaxies far and beyond all replicate down to within microns of a single cell. It’s an amazing mirroring that follows through existence and in every living thing, whether animal or plant.

A single cell, with all its layers and core, resembles many planet structures including our own planet Earth. Credit: Biologyexams4u.com.

The human body is made up of 120 trillion cells all coexisting to create a unique life force-a living, breathing, thinking human.

Our immune system has developed over millions of years in the form of protective proteins cells. These white blood cells are the guardians of our bodies’ immune system all working in unison by instruction from our unique DNA, found at the core of each and every cell; within the Nucleus.

IMAGE B

 

 

Every time our bodies come under attack from a virus, our defence system is kicked into gear by our cells, each one connected to the other and sending warning signals to pull up the appropriate antibody. Our personal record and library of virus attack is stored in the bone marrow and our bodies can recognise a virus through this library, knowing exactly which antibody to use in order to attack the virus.

 

 

 

IMAGE C

 

 

Viruses are around us all the time, in the air, on every surface. They have co-evolved alongside cells and are made up of the remnant parts of our own cells, hence they are equipped to attack us in the most efficient and deceitful way.

Unfortunately, we do not have antibodies for every single virus, as we are only ever exposed to a fraction of viruses in existence. Hence, we rely on science and medical intervention when a new virus, particularly a Zoonotic virus transfers from animal to human.

IMAGE D

 

 

The irony of it all is that this battle continues for one reason only; in order to shape us for our own survival as we continue to evolve and exist within this vast and complex mix of everything, that is both good, bad, near, far and within. 

GIVEAWAY

Can you spot the odd one out? One of these images is an actual Deirdre Dyson carpet design and isn’t a virus structure at all, perfectly illustrating how replication is in everything around us.

Please email your answer to sales@deirdredyson.com

Hint: The answer can be found on our website.

One lucky entry will be selected at random from all correct answers received and will be sent a “Walking on Art’” book by Deirdre Dyson (rrp £38), published by Thames and Hudson in order to keep you #INspired during lockdown.

All entries must be received by the 28th May, 2020 and the winner will be announced along with the correct answer on the 1st June, 2020.


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Deirdre Dyson Exclusive Carpets and Rugs – One Time Only Stock Sale

SHADOWS (L) and DAWN (R) two of the stock rug designs available in our sale.

 

Lockdown doesn’t mean business has to stop or a project be delayed, whether private or commercial.

At Deirdre Dyson, we are moulding the way we operate and work in order to accommodate these difficult times.

Whilst our bespoke business continues with our slightly reduced opening hours of 11am – 5pm Monday to Friday, Lockdown has allowed us the chance to sell our stock rug designs for immediate purchase with no need to wait our standard manufacture time of 14-16 weeks – you can have your perfect hand knotted rug  and enjoy it in your home now.

For the next 8 weeks we are running a sale starting 1st May until the end of August offering all of our stock carpets at a discount. This is in conjunction with our regular sale carpets, so please do check our website and grab yourself an heirloom quality rug for a fraction of the price.

All stock carpets are being offered at a 20% discount and includes UK standard delivery.

Discounts on the regular sale carpets continue to be incredible value, as listed on our dedicated sample sale page, with some discounts of over 50% on selected designs.

To arrange an appointment receive a list of available stock carpets are, please email your interest and we will send you the list, we’re sure there will be something suitable for your home or project.

Sale carpets are mostly our standard size of  1.7m x 2.35m although there are some exceptions to this and any variation will be clearly stated for each design. There is one unit per design, so once sold, it will no longer be available.

Prices are final and are inclusive of standard UK delivery.

Terms & Conditions:

  • EXCLUDES 2020 COLLECTION.
  • Discounts and prices are all final and inclusive of standard door to door UK delivery (observing social distancing).
  • Payment must be made via bank transfer and carpets will be sent via courier service on payment clearing.
  • Our gallery is open by appointment only, please email us to arrange a suitable time to visit.
  • For a more accurate representation, high res images of carpet designs can be found on our website or can be sent to you via email upon request.  We are also happy to post quality samples if required.
  • Deliveries are currently restricted and specific time critical delivery options are not available, so please allow 7-10 working days for your rug to arrive.  That said please rest assured we will keep you fully advised of delivery details for your purchase.
  • All sales are final and non-refundable or returnable.

For all enquiries please email us and we’ll be delighted to assist you or arrange a socially distanced visit to our 554 Kings Road gallery.


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Deirdre’s Design Inspiration – Water

Deirdre Dyson at work in her studio at home.

 

Continuing our exploration of inspiration and what keeps us #INspired, Deirdre draws inspiration for her designs from myriad sources but one recurring area of fascination is water – be it BULRUSHES reflected in a lake or lapping water on the shore in SEAWASH.

We thought exploring some of these rug designs would be fascinating – the source of inspiration being fundamentally the same, the designs themselves could not be more different.

BULRUSHES

BULRUSHES
Deirdre Dyson Exclusive Carpets and Rugs BULRUSHES

One of Deirdre’s more figurative designs and one that has captured people’s imagination and become a classic and was inspired by Deirdre’s painting of the same name.

This rug features the naturally abstracted forms of bulrushes, their bending shafts reflected and refracted in lake water.

Deirdre uses a graded wool/silk mix background to recreate the skyline and lake water which merge on the horizon to create this perfectly framed design.  The finished rug is so captivating one client choose to hang it on a wall of their home.

BULRUSHES won both the International Wool Carpet & Rug Awards (Design Sector) 2017 and the International Design & Architecture Awards (Flooring, Carpet & Rugs) 2017.

 

SEAWASH

SEAWASH indigo
Deirdre Dyson Exclusive Carpets and Rugs SEAWASH INDIGO

The success of Deirdre’s SEAWASH rug design is all in the grade – which required Deirdre’s exceptional eye for colour to achieve this seamless ebb and flow effect.

Originally Deirdre designed the carpet in two versions, INDIGO (above) and BEIGE (below) which have become favourite designs amongst clients, we have created both large scale carpets and runners from this endlessly versatile design.

SEAWASH beige
Deirdre Dyson Exclusive Carpets and Rugs SEAWASH BEIGE

SEAWASH comes alive hand knotted in lustrous 100% silk (as in the versions above), providing the perfect watery, iridescent finish but has also been recreated several times using varying colourways in hand knotted and gun tufted 100% wool versions.

 

NAUTICAL

NAUTICAL
Deirdre Dyson Exclusive Carpets and Rugs
NAUTICAL

In NAUTICAL Deirdre again treats her source inspiration completely differently – abstracting sea water into fluid but solid geometric shapes, creating a feeling of depth and movement by alternating the same colours in wool and silk.

Clients can of course change these colours from the original water based palate but fundamentally this ‘breaking down’ of the sea to its most basic elements is the key to this design.

 

LILYPOND

LILYPOND
Deirdre Dyson Exclusive Carpets and Rugs LILYPOND

For LILYPOND Deirdre created a subtle, light to dark grade to give the impression of still pond water.

This circular grade, a challenge for our weavers, creates a sense of depth and bursts of colour are provided by the silk lilypads creating a 3D  effect.

 

SEASCAPE and SEA MIST

 

Both these designs are based on light (silk bars) reflected on sea water (a graded wool background)

SEASCAPE is an incredible 7m in width, reflecting the expansiveness of the sea and a chance for Deirdre to illustrate just how large hand knotted carpets can be.

SEASCAPE features shots of sunlight on the sea’s surface whilst SEA MIST uses stormier hues and was made on a more domestic scale but is no less effective.

SEASCAPE is currently available in it’s original 7 x 2.3m size and as a 1 x 2.9m runner in our sample sale.

ROMAN POND

ROMAN POND
Deirdre Dyson Exclusive Carpets and Rugs
ROMAN POND

Whilst not strictly inspired by water itself, the first of Deirdre’s mosaic designs was inspired by mosaic lined Roman ponds, the intricacy of ROMAN POND poses a challenge to our weavers as the thin lines of wool ‘grouting’ around the ingots of silk are incredibly complex to achieve (and individually carve out) but the finished effect is stunning.

 

RIVULETS
The everyday source inspiration for this rug only adds to its allure  – RIVULETS mimics the trail of rain drops on a window pane – the simplest of inspiration led Deirdre to this wonderfully subtle graded design.

Finally this year’s LOOKING GLASS Collection was inspired by glass and glass objects including a water filled flask in LOOKING THROUGH, discarded pieces of sea worn glass in FLOATING GLASS and abstracted light and forms through glass and water in LIGHT FRAGMENTS.  See the full collection here.

Looking for inspiration for your home? Explore all of Deirdre Dyson’s entirely bespoke rug designs in our Design Library and imagine how you could make it your own.  Contact us with any enquiries.

 


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Deirdre Dyson and Bespoke Design in the COVID-19 Crisis: Life may have changed but the design process hasn’t

SLIVERS hand knotted in graded wool and silk from this year’s LOOKING GLASS Collection

Businesses of every type have had to change dramatically in the face of this unprecedented crisis, we wanted to reassure our current and prospective clients that we can still provide our bespoke rug designs remotely and deliver the highest quality carpets despite the upheaval we are all facing at this challenging time.

In an ideal world, Deirdre Dyson’s Kings Road gallery provides the perfect backdrop to showcase Deirdre’s rug designs; physically see their quality, explore the range of colours and discuss design options face to face with our experienced team.  We love meeting prospective clients and showing them around the gallery.

We really relish the bespoke process which by its nature is slow and considered and enjoy getting to know our clients in one to one meetings and delighting them when a carpet arrives 14 -16 weeks later.

Every year Deirdre launches her new collection at Maison et Objet Paris which gives us the widest possible platform to showcase the exceptional quality of our carpets. 

With this international audience, in recent years Deirdre’s rug designs have had increasing global reach and outside of these extraordinary times we have been dealing regularly with clients worldwide (particularly in the United States, Europe and Asia)

In these cases the design process has been carried out entirely remotely with 100% success. 

Our Kings Road Gallery (L-R) OPTIC, CHEQUERED & SHADOWS

The Remote Design Process:

Clients will initially talk through their requirements with Edison or Chris then send photographs and  floorplans to agree on designs and size plus swatches or RAL colour codes which Deirdre and her Design Technician Nichola will use to select and/or colour match wool and silk colours.

Currently Design Technician Nichola is set up to work from home and both she and Deirdre have the technical capacity to work as closely as they always do. 

We then expedite the delivery of quality samples, colour tufts, digitally transfer artwork revisions and finally send a printed render of the finished design for sign off before production. 

As this is a global crisis, our normal manufacture time of 14 – 16 weeks will be extended however we will keep you advised of any changes which may impact the production time and delivery of your carpet.

We have many extremely happy clients, both retail and trade, who have been delighted with their finished carpets without ever having ‘met’ Deirdre or her team in person.

Though not physically ‘in’ the gallery we can still liaise with our clients and deliver everything you need to create your perfect version of one of Deirdre’s rug designs. 

We’ll miss this personal contact but are lucky in that we can still produce fabulous hand knotted rugs for any requirement without being at our gallery.

LAPIS, hand knotted in wool and silk, reduced by 50%

Ex-Display Carpets:

There are several ex-display rugs which are available to purchase now such as LAPIS above, the full sale listing is on our website please just email us with any enquiries on sales@deirdredyson.com

We will continue to maintain the highest levels of customer service and advice to all our clients whether at the enquiry or fulfilment stage but do look forward, as everyone else does, to this crisis passing and very quickly reverting to our normal face to face service when this worrying time comes to an end.